Our 30-Day Product Integrity Commitment

While we operate via direct manufacturer and supplier channels, customer satisfaction remains paramount. We support a structured 14-day protocol for damaged, defective, or mispackaged items, starting from the recorded date of delivery at your address.

Transit Damage, Flaws, or Fulfillment Errors

If an item arrives damaged from transit, flawed, or different from your confirmed selection:

1. Email our concierge at info.ansimart@gmail.com within 30 days of package receipt.
2. State your order reference number (#), full name, and attach clear photographs or a short video illustrating the defect or damage.
3. Upon review and confirmation with our supplier logistics desk, we will dispatch a free brand-new replacement parcel immediately or execute a complete refund without courier surcharges.

Hygiene Guidelines & Discretionary Returns

In strict compliance with international cosmetic, health, and personal skincare hygiene laws, products that have been unsealed, opened, or applied cannot be accepted for return or refund unless an internal manufacturing flaw is established.

For unopened items in pristine condition where a return is requested due to change of mind, the purchaser covers the courier return return fee to the partner fulfillment depot, and packaging must remain completely intact.

Refund Settlement on Cash on Delivery

For approved refunds on Cash on Delivery transactions, funds are returned directly via UAE local bank transfer (IBAN) or a store credit voucher once the returned parcel is cataloged by the partner facility. Bank transfers clear within 5 to 7 business days depending on inter-bank processing cycles. To initiate a claim, contact info.ansimart@gmail.com.